Customer Excellence Healthcare Specialist

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Customer Excellence Healthcare Specialist

Star OUTiCO Ireland is recruiting for a Healthcare Account Manager on behalf of Diligent Health Solutions.

The Diligent Health Solutions philosophy and culture can be stated in five simple words: “Do the right thing, always.” They do the right thing when communicating with patients, caregivers, and health care professionals. We do the right thing in our client partnerships, from initial consultation to strategic implementation to daily operations. And we do the right thing by each other.

The purpose of the role will be to provide clinical and educational support services and to document adverse events and product complaints in line with SOPs and regulatory requirements.

Duties and Responsibilities:

  • Maintain a working knowledge of guidelines, SOPs, FAQs, products and therapeutic areas related to assigned programs
  • Keep up-to-date on existing treatment trends, treatment standards, updated indications, and side effects related to assigned programs and products
  • Follow program-specific SOPs, remaining compliant with all elements of GDPR
  • Maintain company, employee, and customer confidentiality
  • Resolve product issues and provides appropriate responses
  • Identify information requests that are within the scope of the program and provides the necessary information
  • Provide appropriate additional information and/or resources upon request
  • Recognise and handle reports of an adverse event as outlined in the programmes SOPs
  • Recognise and handle reports of product complaints as outlined in the programmes SOPs
  • Documents each call in the programmes CRM platform according to training provided

Knowledge, Skills and Other Abilities:

  • Accomplish goals without creating distractions or disruptions to other employees
  • Excellent Time Management
  • Strive for thoroughness and accuracy when completing tasks
  • Motivated to perform at your best and assist the team with meeting both internal and external goals
  • Computer proficient, with demonstrated knowledge of Internet navigation and research
  • Strong oral and written communication skills
  • Ability to provide courteous customer service in a consistently efficient manner
  • French, Italian, German or Spanish language desired (English required)

Apply for this opportunity via the link or contact Elaine Plunkett for more information.

Star OUTiCO is a full service resourcing and outsourcing company which resources at all levels for pharmaceutical, medical devices and technology, clinical research and healthcare communications companies in the UK and Ireland on a headcount and outsourced basis. If you haven’t heard from us within 7 working days of submitting your application, please assume that you haven’t been successful on this occasion. We wish you the best of luck with your job search.

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