Customer Service Coordinator

Job Type
Job Area
Salary Description

Customer Service Coordinator

Our client prides themselves on their commitment to putting patients first as they strive to become a leading pharmaceutical and healthcare organisation. This is a fantastic opportunity for a highly organised and enthusiastic individual to join their team.

The successful candidate will provide a single point of contact between the business and its customers. They will manage customer expectations from raising sales orders through to fulfilment and will provide exceptional customer service throughout.

Key responsibilities:

  • Manage customer queries and/or resolutions relating to deliveries and orders
  • Advise on stock availability and expected availability dates
  • Contribute to forecasting and distribution achievements of major products through excellent sales operations management
  • Maintain and build mutually beneficial relationships with customers
  • Deliver customer management by efficiently inputting orders and ensuring on-time delivery
  • Facilitate and deliver fortnightly meeting to key customers, ensuring their accounts are maintained

The ideal candidate will have/be:

  • Good understanding of Pharmaceutical industry practices
  • Ability to take own initiative and identify opportunities for improvement
  • Ability to communicate effectively both written and verbally
  • Proficient in all aspects of MS Office with advanced competency in Excel
  • Ideally, experience in SAP software

Apply now via the website or for more information, please contact Jacqueline Watson

Star is a full service resourcing and outsourcing company which resources at all levels for pharmaceutical, medical devices and technology, clinical research and healthcare communications companies in the UK and Ireland on a headcount and outsourced basis. If you haven't heard from us within 7 working days of submitting your application, please assume that you haven't been successful on this occasion. We wish you the best of luck with your job search.

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