Hi Lauren – firstly, just outline for us the areas that you recruit within at Star OUTiCO.
I recruit within head office roles like finance, regulatory, scientific, med comms and mostly specialise within the marketing sphere as I have a background in this area. I also recruit for the senior and executive level roles too.
I love the variety of the roles that I work on and have learnt so much about the industries across pharmaceutical and medical devices, as well as the differences across each company I work with. One person’s Brand Manager is another person’s Senior, and there are so many variations to jobs it makes for interesting work.
The last year has been tricky for some industry roles. How have you helped your candidates prepare, and adapt to clients’ evolving requirements?
The last year really has been a tricky one, and across the industry we have seen some real peaks and troughs. For me within my area, it has remained steadily busy, however, which has been great. We hit a blip during the summer months where there did seem to be a freeze on some recruitment, however throughout I have remained busy speaking with new candidates and engaging with candidates I’ve worked with before.
One area that really helped a number of candidates was, firstly, just knowing that we were there for them if they wanted to talk. But secondly, I contacted my candidates and offered them free CV reviewing, as well as free interview prep. We went through areas that candidates may struggle with, looked at how they presented at competency-based interviews, and gave them honest and clear feedback, which saw them going on to get new roles when the job market opened up a little more.
The biggest element was going from in-person interviews to interviewing via Teams or Zoom. In the beginning you could see a number of candidates really struggling to get their personality across through this medium, and feedback from clients was around this. So, by tutoring and working with candidates on their body language, their tone, energy levels and presenting virtually, we really saw this improve their outcomes at interview.
I love the variety of the roles that I work on and have learnt so much about the industries across pharmaceutical and medical devices. One person’s Brand Manager is another person’s Senior, and there are so many variations to jobs it makes for interesting work.
What do you feel are your main strengths as a Recruiter?
I love working within the marketing sphere, this is something that I truly understand and the candidates in this arena are always a joy to work with. I have a background in clinical, plus medical devices and hold a CIM in marketing, so feel I have a good understanding of what my clients are looking for, as well as the challenges my candidates are facing.
I am a realistic recruiter, and when I’ve been looking for roles, I’ve always been promised the world. Recruiters have agreed with me too much on things I assume I could get or what salary to ask for, however I then didn’t hear much from them when it came to feedback, so I lost trust and faith in them. I like to be realistic with my candidates and my clients. Communication is so important to me as well as managing expectations. From this, people come back to me, trust me, and respect what I say when it comes to the job market, as well as advice I can give them.
By tutoring and working with candidates on their body language, their tone, energy levels and presenting virtually, we really saw this improve their outcomes at interview.
What for you is the most rewarding part of your job?
Oh, it has to be when you are working a tricky role and you speak with a candidate, and you know straight away they will hit it off with the hiring manager!
As soon as I get off the phone I will feel all excited and buzzy, and the client feels it too. Then when they meet, and the client agrees how perfect they are… it’s just the best feeling!
Communication is so important to me as well as managing expectations. From this, people come back to me, trust me, and respect what I say when it comes to the job market, as well as advice I can give them.
What do you like to get up to when you’re not working?
When I’m not working I run a wedding planning and styling business where I help couples plan their special days. I also love working with flowers and have undertaken some floristry training.
Apart from that, I love reading, being outside, and we are currently renovating the house with a baby on the way, so it is a little manic!
Browse our latest vacancies here.
Connect with Lauren on LinkedIn here.