Pharmaceutical Engagement Solutions

As HCPs become more accustomed to digital experiences in our changing world, traditional sales techniques are making less of an impact. There’s never been a more crucial time to re-imagine your sales solution.

Omni-channel engagement

Interaction through selected channels is the smart way to engage for optimal results.

The seamless, sequential use of appropriate channels increases touchpoints, selling time, and opportunities to accelerate your brand’s growth.

What makes us different?

Our 10-year multi-channel heritage sets us apart. We build unique strategies combining both human and digital engagement.

But what makes us unique is our intelligent agility:

Our insights provide direction, and our flexible, scalable resources empower us to adapt at pace - integrating in-person and non-personal channels to deliver maximum impact for your brand.

We go where the insight tells us to, for maximum results, and we can swiftly adjust - efficiently re-deploying resources at the click of a button.

Our intelligent agility is underpinned by four key pillars:

People + Platforms + Processes + Partnerships = Intelligent Agility (IA)

People - Our customer service promise is delivered by exceptional people equipped with smart insights. We provide the right information to customers, through their preferred engagement and time, to improve customer experience and patient outcomes.

Platforms – The latest digital technology combines HCP, brand and market insight to deliver intelligent brand engagement.

Processes – Since the inception of our business we have integrated a flexible working practice that helps our teams achieve more for our clients. With meaningful engagement at the heart of our business, IA enables our people to react and adapt swiftly to commercial opportunities.

Partnerships – We make change happen by forming like-minded partnerships to heighten customer experience. Through delivering meaningful engagement we are helping to demonstrate the real value of our industry.

IA is the cornerstone for commercial success in a changing world.

FAQs

Looking for more information? Have a browse through our Frequently Asked Questions to see what our other clients are enquiring about. If you have further questions, please don’t hesitate to get in touch with one of our experts using the Talk to Us form at the bottom of this page.

Powered by the latest multi-channel technology and industry-leading insights, we recruit the very best talent for Market Access, Medicines Optimisation, Primary Care, Hospital Specialist, and Retail Pharmacy teams, deployed when and where our clients need them.

From payer engagement through to shared retail pharmacy, we have the ability to build, deploy and manage teams that will optimise your brand and support the kind of engagement your clients desire.

Multi-Channel Account Management is the smart way to engage with HCPs in today’s world.

The impact of COVID-19 coupled with broader industry trends highlights that access to customers in the traditional ways has become extremely challenging. HCP expectations have changed significantly.

Multi-Channel Account Management opens up the use of additional digital channels to drive improved engagement with HCPs.

With over 10 years’ heritage in effectively engaging with HCPs via multiple channels, we have developed one of the most comprehensive channel preference databases in the UK, and our teams are enabled with the latest digital technology to deliver impact for brands in the 21st century.

Utilising our insights ensures that your brands and our teams not only have better access, but more meaningful engagement with customers.

By keeping our employees at the heart of how we operate, Star OUTiCO have a fully committed, engaged, and award-winning successful workforce that deliver continuously for our client universe.

All of our teams communicate with HCPs via their preferred sales channel, giving us more engagement options and increased sales opportunities, shaped by our innovative data and analytics tools.

Our teams are fully supported by our exceptional project management team, a highly experienced group.

It’s not just about equipping salespeople with the technology. Over the past 10 years we have learnt that success is dependent on the correct execution of each element that makes up our Multi-channel offering. First and foremost, our teams have the right mindset, they are supported with unparalleled HCP, brand and market insight, and are trained to use digital technology to maximum efficiency. 

Can’t find what you’re looking for?

Our team are happy to assist you with any questions or queries you may have to help you with the information you need.